Terms & Conditions

These Terms & Conditions apply whenever you book or attend a Kennergy Studio class or course, or book a studio. By completing a booking, you confirm that you have read and accepted them.

Class schedules, instructors, venues, song choices and other programme details may change when reasonably necessary. We will communicate material changes as early as practicable.

01.General

All bookings are subject to availability and are confirmed only when the required payment or class credits have been received.
Please ensure that the contact details linked to your booking are accurate so that we can share important class updates with you.
These terms apply together with any class-specific information shown on the booking page.

02.Class Attendance

Please arrive on time and be ready to begin at the scheduled class time.
Late arrival may reduce your learning time. Instructors are not required to repeat material already taught for latecomers.
Consistent attendance is strongly encouraged for Full Song Courses. Course fees are not prorated for missed lessons.
Subject to availability and the instructor’s approval, you may attend the equivalent missed lesson for the same song up to two times per course. Make-up lessons are not available for the final lesson.

03.Refund & Cancellation Policy

Open Classes

Cancellations made less than 24 hours before the class start time are non-refundable.
If you cancel at least 24 hours before class, any eligible class credit will be returned to the account used for the booking at no additional charge.
Where a monetary refund is available, online refunds are subject to the payment platform’s $1.50 administration fee. Please contact us directly to request the refund.
If Kennergy Studio changes the time, date, venue, song choice or another material class detail less than 24 hours before class, affected students may choose to have the class credit returned to their account. No monetary refund will be issued.
An Open Class may be cancelled if the minimum number of participants is not met. In this case, the booking credit will be returned in full and may be used for another eligible class or to book for a friend.

Full Song Courses

If you withdraw less than 48 hours before the first lesson, one class credit will be deducted and the remaining course fees may be refunded. This does not apply to courses with 10 participants or fewer.
No refund is available once the second lesson has started, or when the course has 10 participants or fewer.
Where a monetary refund is available, online refunds are subject to the payment platform’s $5.00 administration fee. PayNow and cash refunds will be arranged directly with Kennergy Studio.
Kennergy Studio may cancel and release a course place if payment is not completed within 72 hours of booking.

Packages & Credits

An unused Open Class credit package may be refunded within 24 hours of purchase, less any applicable administration fee. Refunds are processed manually by Kennergy Studio.
A 10-credit package is non-refundable once any credit has been used.

For studio bookings, wallet terms and cancellations, see 08 · Studio booking and liability.

Make-Up Lessons

A make-up lesson must cover the same lesson missed for the same song. All make-ups are subject to availability and the instructor’s approval, and cannot be transferred to another person.

04.Student Conduct

We expect everyone to treat instructors, staff and fellow students with respect.
Please follow reasonable class and safety instructions so that the studio remains a positive, inclusive and psychologically safe environment.
Kennergy Studio may refuse admission or cancel an enrolment in cases of serious or repeated misconduct, disruptive behaviour or repeated no-shows.

05.Health, Safety & Liability

Please wear appropriate clothing and footwear, and inform the instructor before class of any injury, medical condition or other concern that may affect your participation.
Listen to your body and participate only at a level that feels safe for you. Stop and seek assistance if you feel unwell or experience pain.
To the extent permitted by law, participation is at your own risk. Kennergy Studio is not responsible for injury, loss or damage arising from participation, except where caused by our negligence or where liability cannot legally be excluded.
Photos or videos may be taken during class and used for Kennergy Studio’s communications or promotional purposes. If you prefer not to appear, please inform the instructor before class.

06.Changes to These Terms

Kennergy Studio may update these terms when class formats, schedules, payment platforms or studio operations change. The latest version published on this page will apply, and material changes will be communicated where reasonably practicable.

07.Contact Us

If you have a question about a booking, refund or these terms, please send us an enquiry.

08.Studio booking and liability

These studio booking terms apply to Studio K and Studio J, operated by Kennergy Studio Pte. Ltd. (UEN: 202642476H), at 1 Jalan Berseh, #02-27A New World Centre, Singapore 209037. Please read each topic before booking.

You are responsible for your group and damage it causes. Before you leave: switch off all lights, air-conditioning and the sound system; leave the studio clean and tidy; and make sure the door is properly locked. Air-conditioning left on overnight incurs a S$30 charge. A S$30 cleaning fee applies if additional cleaning is required after your booking.

The booking holder must be at least 18 years old. You must ensure that everyone admitted under your booking, including instructors, guests and contractors, follows these terms. A responsible adult must supervise children and anyone needing supervision. Studio booking does not include instruction, supervision or childcare.
Your confirmation records the studio, date, time and price. Access is limited to that studio and booked period; it does not create a tenancy. Setup, changing, recording, packing, cleaning and departure must all fit within your booking. Late arrival does not extend it. Extensions require confirmation and payment before your session ends. Unauthorised extra time may be charged proportionately at the applicable hourly rate, plus reasonable documented direct costs of delaying another booking, without double recovery.
Booking and payment
Book through the Studio page.
The minimum booking is one hour. Add time in 30-minute blocks, up to 12 hours per booking. Start times are available at 15-minute intervals.
The total price is shown before you confirm.
Member bookings (Studio Wallet)
Members can sign in and pay with Studio Wallet for automatic booking confirmation.
Studio Wallet funds can only pay for sessions that take place on or before their expiry date, using Singapore time. This applies to every session in a weekly booking. Top up before expiry to renew your unexpired balance if you need a later studio date.
Wallet top-ups start at S$20. Each successful top-up renews your entire unexpired wallet balance for six months from the top-up date. Expired funds are not reactivated. New top-ups combine with your remaining unexpired funds. Studio Wallet funds are for studio bookings only. They cannot be used for classes or withdrawn as cash.
Guest bookings (PayNow)
Guests can pay by PayNow to UEN 202642476H (Kennergy Studio Pte. Ltd.).
After paying, guests must click “I have paid” to submit the booking and hold the selected slot.
Guest payments require manual verification, which can take up to two working days after submission. Your booking is confirmed after payment verification, and we will notify you by email.
Cancellation and refunds
At least 72 hours before the booked start time: 100% of the booking fee is refunded.
At least 48 but less than 72 hours before the booked start time: 50% of the booking fee is refunded; the remaining 50% is charged.
Less than 48 hours before the booked start time: no refund, including cancellations within 24 hours and no-shows.
Cutoffs are measured from when your cancellation is received to the booked start time, using Singapore time. Exactly 72 hours qualifies for a full refund; exactly 48 hours qualifies for a 50% refund. For member bookings paid with Studio Wallet, submit cancellations through Your studio bookings on the Studio page.
Eligible refunds for member bookings paid with Studio Wallet are credited automatically to the original wallet funds used for the booking. Refunded funds keep their attached expiry dates, including any top-up renewal already applied; cancellation itself does not extend expiry. Funds that have already expired cannot be used. Where necessary, a partial refund is rounded up to the nearest cent.
For guest PayNow bookings, contact Kennergy Studio with your name, email and booking date to request a cancellation. Eligible refunds are processed manually via PayNow, usually within two to three working days.
This studio-booking cancellation policy is separate from the class and course cancellation policies above.
Peak pricing applies on weekdays from 6pm to midnight, and all day on weekends and Singapore public holidays. Bookings crossing pricing periods are calculated in 15-minute portions. Prices are shown before confirmation. A date, time, studio or duration change is subject to availability and any price difference; unless agreed otherwise, rescheduling is treated as cancellation and a new booking. If the cancellation system is unavailable, email your booking reference to kennergystudio@gmail.com; receipt time determines notice.
If Kennergy cancels because the studio is unavailable or unsafe, you may choose a suitable alternative or a full refund for the affected booking. We will agree a usable refund arrangement if the original wallet funds have expired. Your legal rights remain unaffected.
Use the studio for the activity stated in your booking. Studio K accommodates up to 25 dancers and Studio J up to 3 dancers, subject to safe spacing and building occupancy limits. These figures do not authorise additional spectators. Ask us about extra crew or guests, public events, substantial production equipment or higher-risk activities before booking.
Do not transfer, resell or sublet bookings without written approval. Organisers are responsible for necessary activity licences, permissions, insurance and appropriate supervision. Keep exits and emergency equipment clear, follow building and safety instructions, and keep music and voices at a level that does not disturb neighbours. Stop if a person feels unwell or a condition is unsafe. In an emergency, contact emergency services first and then notify Kennergy when safe.
Smoking, vaping, illegal substances, unlawful activity, harassment and violence are prohibited. Food, alcohol and parties require prior written approval. Assistance animals are welcome subject to reasonable safety arrangements; other animals require approval.
Wear clean, suitable footwear that does not mark or damage the floor. Keep liquids away from electrical equipment and clean spills promptly. Use only equipment included in your booking, follow operating instructions, and return furniture and accessories to their original positions.
Without written approval, do not move, lean against or strike mirrors; attach items to floors, walls or ceilings; drag furniture; alter wiring or installed settings; or use confetti, glitter, powders, oils, smoke machines or open flames.
Check the space on arrival and promptly report existing damage, missing items, spills or unsafe conditions, preferably with photographs. Do not use unsafe equipment or attempt repairs. Report any incident or damage during your booking as soon as possible. We will not assume you caused existing damage simply because you did not report it.
You are responsible for loss or damage caused by you or people admitted under your booking through misuse, carelessness, deliberate acts or failure to follow these terms. This includes mirrors, flooring, fittings, locks, air-conditioning and sound equipment. You are not responsible for ordinary wear and tear, pre-existing damage, hidden defects or loss caused by Kennergy’s negligence.
We may recover reasonable, documented repair costs; replacement costs allowing for age and condition where repair is not reasonable; additional cleaning beyond normal cleaning; necessary emergency attendance or security work; and reasonably foreseeable direct loss from confirmed bookings prevented by necessary repairs. We will minimise loss and will not recover the same cost twice.
We will explain any claim and provide relevant evidence, photographs, quotations or invoices where available. You will have a reasonable opportunity to respond. Undisputed charges are payable within 14 days of an itemised invoice. Raise any dispute promptly for review. These terms do not authorise undisclosed automatic deductions from your wallet or payment card.
Before you leave, please complete the following:
Switch off all lights, air-conditioning and the sound system. Switch off any other equipment you used. Do not switch off emergency lighting, security systems or equipment marked to remain on.
Leave the studio clean and tidy. Remove rubbish, food, bottles and personal belongings. Clean spills and leave the floor safe and reasonably clean. Return equipment and furniture to their original positions.
Make sure the door is properly locked. Secure the studio as instructed. Contact us immediately if you cannot shut down equipment or secure the studio.
Additional cleaning required after your booking: S$30 cleaning fee.
Air-conditioning left on overnight: S$30 charge. This does not apply if Kennergy instructed you to leave it on or a reported fault prevented shutdown. We will not charge twice for the same cost.
Do not publish or share access codes with unrelated people, admit unknown visitors, prop open access doors or use access outside your booked time. Report lost keys, exposed codes or security concerns immediately. Kennergy may enter when reasonably necessary for safety, maintenance or security, minimising disruption where possible.
You may record your own session with necessary participant consent. Do not record other users, private conversations, access codes or security arrangements. Do not imply Kennergy endorses your activity without permission. Booking and incident information is handled under our privacy notice and applicable data protection law.
Kennergy may stop an activity or end a session where reasonably necessary for danger, unlawful conduct or a serious breach. Where safe and appropriate, we will explain the concern and allow it to be corrected. Ending a session does not automatically forfeit all unused fees; any retention must be justified and lawful.
Each party remains responsible to the extent loss, damage or injury is caused by its negligence, wrongful acts or breach. You are not required to compensate Kennergy for its own negligence or breach. Nothing excludes or restricts liability for death or personal injury caused by negligence, fraud, or any liability or consumer right that cannot lawfully be excluded. Personal belongings remain in your care, subject to Kennergy’s legal responsibilities.
The booking confirmation, accepted terms and any written special arrangements form your agreement. For studio bookings, the version accepted when booking applies; later material changes do not retrospectively change that booking without agreement. Contact kennergystudio@gmail.com promptly about concerns so both parties can seek a reasonable resolution. Singapore law applies, and disputes may be brought before the appropriate Singapore court or tribunal.
By ticking the agreement box, you confirm that you are authorised to book, have read and accept these terms, will ensure your group follows them, and accept the responsibilities and reasonable charges described above.